DUARE SARKAR – Govt. at Doorstep and PARAY SAMADHAN – Solution at Mohalla – Two massive outreach program of Government of West Bengal – Developed by NIC, West Bengal.

Duare Sarkar (Government at Doorstep) is a massive outreach program and an administrative
innovation of the West Bengal Government. It aims to make existing crucial public service flagship
schemes such as globally acclaimed “Kanyashree”, “Khadyasathi”, “Swasthasathi”, Social Pension
schemes etc of the state government more accessible to the public entailing senior citizens, persons
with disabilities, transgenders, commercial sex workers, prison inmates, the poor and the
marginalised who had not hitherto accessed government services. Duare Sarkar Phase-I was
launched on 1st December 2020 by the Hon’ble Chief Minister of West Bengal.

Paray Samadhan ( Solution at Mohalla) is another outreach drive to address elementary level work
with a mission mode approach covering infrastructure, manpower, supply and services related issues
at the grassroots level in municipal areas as well as at Panchyat areas including various
administrative departments. The infrastructure-related issues included repairing drainage & roads,
drinking water & sanitation, installation of street lights, among other things. Works, including
deployment of doctors at healthcare centres and appointment of conservancy staff, were carried out
while addressing the manpower related issues.

To facilitate monitoring, coordination and management of various activities and functions of Duare
Sarkar, a portal https://ds.wb.gov.in was made operational. It is facilitating User Registration at all
hierarchical levels, Camps Scheduling, Venues & Geo-locations tagging, Beneficiary Registration &
recording their grievance/ needs along with online tracking & monitoring of service being delivered.
A huge database has been created during registration of these citizens, generating evidence and
ideas for improved planning, towards equitable and sustainable development for the state. The
design, development, testing, operationalization and troubleshooting of DS portal are done by the
National Informatics Centre (NIC) in close association with State Government.The backbone of the
campaign has been an integrated MIS portal where an array of ICT technologies are seamlessly
integrated making achievements of such magnitude a reality.

In Duare Sarkar Phase–I, over 2.75 crores Beneficiaries were registered in DS Portal, services have
been delivered to over 15 million citizens. The benefits which include health insurance, pensions,
scholarships, assured income for farmers etc. were accessed in more than 32,000 community level
outreach camps. Over 10,500 different community level issues were registered in DS camps and
addressed after feasibility study through Paray Samadhan scheme

During the first 15 days of Duare Sarkar Phase–2, over 2 crores beneficiary data are already
captured in the DS Camps with the intention to deliver services.
The DS portal is scalable due to its ability to accommodate: (a) large number of concurrent users – an
average of over 2000 transactions/minute (b) increasingworkload on DB and App Server without
affecting its performance. The portal has been designed to allow flexibility to scale up horizontally or
vertically based on specific needs and requirements of various stakeholders with different needs. The
entire IT system of the ParaySamadhan initiative has been added to the DS portal.

The Web-enabled mechanism implemented at https://ds.wb.gov.in is responsive, configurable and
Customizable with easy on-boarding facility for new schemes/benefits. AI driven trend and future
prediction & prescription for better management of DS camps such as Queue management during
peak hours, integrated Mobile Apps to facilitate, Geo-Tagging of DS Camps, Real-time Status
Reports, Integration with Departmental Portals through Web API, Online dynamic dashboard for
impact assessment to take quick decision and conduct mid-term corrections , Hourly auto SMS alerts
/ notifications to appropriate authorities for needful updates have also been incorporated.